Frequently Asked Questions
You can contact us directly any time but take some time and read through the frequently asked questions on our website. If you have requested a quote already and you have some queries on that quote or your itinerary kindly contact our customer support or travel agent directly.
- How do I make a booking on your site?
To make a booking on our site, just fill out our online booking form including details of your flight, how many passengers as well as your overseas accommodation address.
- What if I can’t find the location I need on your site?
If you can’t find the location you need on our site just give a member of our customer services team a call and we will be happy to help you.
- What are the ways I can pay for my booking?
We accept all major credit and debit cards as well as Paypal.
- Is it safe to make my booking on your website?
Details regarding your debit or credit card are never stored on our site, what’s more our booking system is secured using SSL certification which ensures the safe encryption of your payment details.
- I need to make changes to my booking. How do I do this?
If you need to make a change to your booking, just give a member of our customer service team a call and we will be happy to assist you.
- Is it possible to make a booking for a child under two?
If you require a reservation for a child under two, just get in touch with a member of our customer service team so we can book a travel seat for you.
- Am I able to add additional luggage items to my reservation?
Adding additional luggage to your reservation may be chargeable. Contact a member of our customer support team for further information on extra costs.
- Can your vehicles accommodate wheelchair users?
If you need a vehicle to accomodate a wheelchair user please contact a member of our customer support team before you make your booking so we can find the most appropriate vehicle for your needs.
- What areas do you cover?
We cover all areas of Tokyo.
- Do your vehicles come fitted with WiFi?
All our buses and coaches are available with free WiFi.
- What are your opening hours for bookings?
To make a booking with us we are available 24 hours a day, 7 days a week.
- How far in advance should make my booking?
It is our recommendation that you reserve your bus or coach at least 3 hours in advance.